Goa Online, Government of Goa, India

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Phone: +91-8882988000 09.30 AM to 01.15 PM - 02.15 PM to 05.45 PM [Mon-Fri] (Excluding public holidays)
Send email to: services[dot]goa[at]gov[dot]in
For IT and Startup policy related queries kindly contact: 18002335060
For DDSSY Card related queries kindly contact: +91-8882988000 [9:45AM-5:30PM]
For Smart Labour Card related queries kindly contact: +91 9607949990 [9:45AM-5:30PM]
For Statistics Proforma as per Form XI related queries kindly contact: 8882-254-254 Ext. 31(North)/ Ext. 32(South) Mon to Fri [10:00am to 5:30pm] or e-mail to tourism[at]goaelectronics[dot]co[dot]in

Goa State Realtime Dashboard for G2B services

Note: Click department name to view District wise list

Last updated on: 09-Dec-2025 05:00:37 AM

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Kamdhenu Scheme Sudharit	15	194	2	2	1.50	1	2	200.00
Animal Registration for Pashupalan scheme	-	289	1	8	8	8	8	50.00
Dairy Equipment Scheme	-	191	1	1	1	1	1	50.00
Incentive under Perennial Fodder Cultivation	-	109	0	-	-	-	-	0.00
Incentive for Hydroponic Green Fodder Production	-	18	2	24	24	24	24	50.00
Incentive for Maize Seed	-	7	0	-	-	-	-	0.00
Scheme for Tribal & Scheduled Caste Families Dairy Kit	-	96	1	1	1	1	1	0.00
Gramshakti-Supply of Low Input Technology Poultry Birds to Rural Farmers(2018)	-	649	0	-	-	-	-	0.00
Varah Palan Scheme	-	33	0	-	-	-	-	0.00
Financial Assistance for Infrastructure of Poultry Farm(2018) Scheme	-	15	0	-	-	-	-	0.00
Gopal Ratna Award Scheme	-	53	0	-	-	-	-	0.00
Community Dairy Farming	-	27	1	14	14	14	14	500.00

Animal Husbandry & Veterinary Services

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Registration of Water-sports Vessels plying on the Beaches of Goa	-	1146	479	33	10	1	578	2,516.70
Renewal of Water-sports Vessels plying on the Beaches of Goa	-	6894	6492	35	27	1	427	1,486.60

Captain of Ports

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Registration Cooperative societies	45	386	248	28	11.50	1	207	729.27

Cooperative Societies

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Application Under R&D Reimbursement Scheme	-	-	0	-	-	-	-
Land/Builtup Area Rebate Scheme	90	2	0	-	-	-	-
Lease Rental Subsidy Scheme	90	10	0	-	-	-	-
Capital Investment Subsidy Scheme	90	2	0	-	-	-	-
Registration & Stamp Duty Subsidy Scheme	90	1	0	-	-	-	-
Registration of Startup	21	376	260	119	90	1	903
Grant for incubation centers within educational institutes scheme	-	1	0	-	-	-	-
Interest Subsidy Reimbursement Scheme	-	4	2	493	493	345	641
Stamp Duty Reimbursement scheme	-	-	0	-	-	-	-
Trademark Reimbursement scheme	-	6	2	511	510.50	412	609
Technology Fellowship and Patent promotion scheme	-	-	0	-	-	-	-
Co Working Space/Incubators/Accelerators Subsidy scheme	-	43	13	417	380	169	761
Prior Approval on R&D Expenditure	-	1	0	-	-	-	-
Salary Reimbursement scheme	-	100	51	667	604	122	1355
Seed Capital scheme	-	119	32	320	339.50	108	662
Skill Development Promotion scheme	-	-	0	-	-	-	-
IPR Reimbursement scheme	-	9	1	278	278	278	278
Power Subsidy Scheme	90	4	0	-	-	-	-
Solar Power Subsidy Scheme	90	-	0	-	-	-	-
Internet Subsidy Scheme	90	17	0	-	-	-	-
Salary Subsidy Scheme	90	16	1	266	266	266	266
Campus Recruitment Assistance	90	2	0	-	-	-	-
Patent Filing Reimbursement Scheme	90	1	0	-	-	-	-
Quality Certificate Reimbursement Scheme	90	3	0	-	-	-	-
Market Support Scheme for Smaller Business Units(PRE APPROVAL)	90	-	0	-	-	-	-
Market Support Scheme for Smaller Business Units(REIMBURSEMENT)	90	-	0	-	-	-	-
Performance Linked Grant Scheme for Smaller Business Units	90	-	0	-	-	-	-
Interest Subsidy for Smaller Business Units	90	1	0	-	-	-	-
Lease Rental Rebate Scheme for Goan Diaspora	90	-	0	-	-	-	-
Capital Investment Subsidy Scheme for Goan Diaspora	90	-	0	-	-	-	-
Special Incentive Allowance Scheme	90	-	0	-	-	-	-
Certification Program for Goan IT Professionals	90	7	0	-	-	-	-
Employee Training Program for IT Units	90	-	0	-	-	-	-
Reimbursement of Expenses for Startups Operating from Leased/Privately Owned Premises scheme	-	54	20	639	551	109	1833
Skill Development Fee reimbursement scheme	-	-	0	-	-	-	-
Matching Grant scheme	-	-	0	-	-	-	-

Department of Information Technology, Electronics & Communications

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Financial Assistance for Purchase of Fisheries Requisites (Gill Net with Accessories)	-	524	363	158	112	1	563	0.00
Financial Assistance for the Purchase/Construction of New FRP/Wooden Craft for Traditional Fishermen	-	236	179	118	97	1	473	0.00

Directorate of Fisheries

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Wholesale Drug License Registration/Renewal	30	-	-	-	-	-
Retail Drug License (Pharmacy) Registration/Renewal	30	-	-	-	-	-
Drug Manufacturing License Registration/Renewal	30	-	-	-	-	-

Directorate of Food and Drugs Administration

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
NOC from Sanitation point of view for occupancy certificate	15	6510	3371	23	13	1	855	302.91
Order for water/electricity connection and Sanitary convenience	15	5220	2744	38	24	1	842	0.00
Licence for massage parlour/spa	45	59	0	-	-	-	-	0.00
Renewal of Licence for massage parlour/spa	45	-	0	-	-	-	-	0.00
Permit to operate ambulance van	15	11	1	105	105	105	105	4,000.00
Renewal of Permit to operate ambulance van	15	-	0	-	-	-	-	0.00
NOC from Sanitation point of view for establishment of commercial/industrial and other establishment	15	10231	4073	35	19	1	586	344.00
NOC from Sanitation point of view for proposed construction	15	12020	6304	23	14	1	863	291.83

Directorate of Health Services

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Scheme for the Welfare of Children in Need of Care and Protection	-	13	0	-	-	-	-
Grant in Aid Scheme to provide Financial Assistance to the Mahila Mandal /Womens Self Help Group -Swawlamban	-	15	0	-	-	-	-
Shelter Home for Women	-	15	0	-	-	-	-
Master Trainers Registration -Swawlamban Scheme	-	46	0	-	-	-	-
Financial Incentives to Mothers who deliver a Girl Child (MAMTA) Scheme	-	332	10	932	961.50	476	1187
Registration of child at child care institute	30	10	0	-	-	-	-
Internship Scheme for Students of Counselling,Psychology, Social work etc.	-	130	26	504	550.50	170	812
Griha Aadhar Scheme	-	169	0	-	-	-	-
Child Care Institute Monthly Report Submission	-	-	0	-	-	-	-

Directorate of Women and Child Development

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
New Electricity Connection High Tension	15	84	20	107	96.50	18	272	3,70,241.25
Load Change	40	22561	8662	9	7	1	30	904.96
New Electricity Connection High Tension Temporary	15	3	3	2	1	1	5	33,471.67
New Electricity Connection Low Tension Temporary	15	9461	9461	5	3	1	29	1,159.78
New Electricity Connection Low Tension	15	26831	22577	54	22	1	1451	1,820.36

Electricity

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Licence for Wholesale of IMFL/FL/CL	37	433	11274	48	32	1	302	1,99,259.09
Licence for Retail Sale of IMFL,CL & FL in Packed Bottles	37	4746	42998	102	37	1	1311	85,692.18
Licence for Retail Sale of IMFL,CL & Fl for Consumption	37	3229	40999	84	33	1	1155	1,08,613.34
Transfer of Ownership of Licences(Sale) (if owner is not alive)	37	3375	36000	434	313	4	1775	11,242.36
Other Excise Services	37	554533	300577	24	5	1	1592	2,44,502.50
Renewal of Licences	-	-	0	-	-	-	-	0.00

Excise

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Annual Returns	30	3959	4338	191	20	1	1820	0.00
Half Yearly Returns	30	4693	4829	233	20	1	2018	0.00
Annual returns of accidents and dangerous occurance	30	3712	3956	219	37.50	1	1470	0.00
Approval of Plans (Registered Factories)	90	658	357	225	191	8	1024	1,607.84
Approval of Plans (Unregistered Factories)	90	307	146	168	120.50	1	751	1,506.85
Registration & grant of factory license	21	201	127	143	79	2	937	1,39,344.72
Renewal of factory license	21	1501	1234	231	130	1	2064	1,57,274.03
Boiler registration application	30	96	53	66	36	1	286	6,492.45
Boiler Renewal Application	30	1203	1113	28	20	1	671	6,206.83
Amendment / Transfer of factory license	21	440	346	139	83.50	1	1021	21,122.06

Factories & Boilers

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Initial -N.O.C. for Occupation of Building over 15 meter in height from the ground	15	429	95	49	32	1	234	0.00
Initial -N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	137	30	80	69	1	266	0.00
Initial -NOC for Shipyards and Workshops	15	5	1	355	355	355	355	0.00
Initial -NOC for Tank Farm of Petroleum Products	15	2	0	-	-	-	-	0.00
Initial -NOC for POL dispensing outlet	15	8	3	26	33	1	44	0.00
Initial -NOC for Godown and Warehouses (High Hazard)	15	6	1	4	4	4	4	0.00
Initial -NOC for Godown and Warehouses (Moderate Hazard)	15	8	1	79	79	79	79	0.00
Initial -NOC for Godown and Warehouses (Low Hazard)	15	26	10	35	25.50	13	80	0.00
Initial -NOC for public places	15	27	4	162	61.50	17	507	0.00
Initial -NOC for Educational and Institutional places	15	80	21	47	50	1	131	0.00
Initial -NOC for Steam engines and boilers to construct any factory workshop	15	16	6	70	29	4	234	0.00
Initial -NOC for storage places of flammable and hazardous goods.	15	1	0	-	-	-	-	0.00
Initial -NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	17	1	187	187	187	187	0.00
Initial -NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	1	0	-	-	-	-	0.00
Initial -NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	4	0	-	-	-	-	0.00
Initial -NOC for Flammable gas Godown/LPG Gas Godowns	15	1	1	29	29	29	29	0.00
Initial -NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	10	2	172	172	69	275	0.00
Initial -NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	4	0	-	-	-	-	0.00
Initial -NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	13	0	-	-	-	-	0.00
Initial -NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	164	3	64	25	7	161	0.00
Initial -NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	93	10	19	10	6	66	0.00
Initial -NOC for Video Cinema Houses	15	1	0	-	-	-	-	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	58	0	-	-	-	-	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	33	5	78	97	5	153	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	71	0	-	-	-	-	0.00
Initial -NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	63	0	-	-	-	-	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	229	14	37	17.50	4	154	0.00
Initial -NOC for Temporary Shacks under Tourist Trade Act	15	156	46	35	21.50	1	116	0.00
Initial -NOC for Scrap Yards	15	7	2	63	63	49	77	0.00
Initial -NOC for Printing, Composing, Binding	15	3	0	-	-	-	-	0.00
Initial -NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	-	0	-	-	-	-	0.00
Initial -NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	24	1	4	4	4	4	0.00
Initial -NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction.	15	75	20	19	22.50	1	61	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	10	1	48	48	48	48	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	45	2	145	144.50	14	275	0.00
Initial -NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	10	2	41	41	29	53	0.00
Final -N.O.C. for Occupation of Building over 15 meter in height from the ground	15	384	254	36	24	1	412	50,308.35
Final -N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	264	170	39	25	1	395	21,865.73
Final -NOC for Shipyards and Workshops	15	11	9	57	28	13	177	16,281.17
Final -NOC for Tank Farm of Petroleum Products	15	9	7	30	11	1	132	4,348.53
Final -NOC for POL dispensing outlet	15	6	4	39	39	17	59	12,543.63
Final -NOC for Godown and Warehouses (High Hazard)	15	34	25	19	14	1	73	14,028.02
Final -NOC for Godown and Warehouses (Moderate Hazard)	15	34	24	36	35	5	100	17,568.62
Final -NOC for Godown and Warehouses (Low Hazard)	15	95	61	26	19	1	77	16,180.86
Final -NOC for public places	15	66	38	23	15.50	1	87	25,738.73
Final -NOC for Educational and Institutional places	15	106	62	64	39.50	1	392	21,517.88
Final -NOC for Steam engines and boilers to construct any factory workshop	15	28	25	45	20	1	376	9,076.78
Final -NOC for storage places of flammable and hazardous goods.	15	2	1	163	163	163	163	23,299.60
Final -NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	40	28	37	23.50	2	118	39,485.99
Final -NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	3	1	13	13	13	13	370.00
Final -NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	47	18	13	7	2	105	478.89
Final -NOC for Flammable gas Godown/LPG Gas Godowns	15	4	1	5	5	5	5	9,300.00
Final -NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	17	6	41	45.50	5	71	1,302.83
Final -NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	7	5	32	20	7	61	3,950.00
Final -NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	57	32	38	20.50	1	159	2,121.84
Final -NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	375	220	31	19	1	208	2,241.39
Final -NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	249	147	28	17	1	186	2,818.92
Final -NOC for Video Cinema Houses	15	-	0	-	-	-	-	0.00
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	176	116	43	21.50	1	293	3,687.86
Final -NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	132	69	38	25	2	197	8,722.14
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	244	160	34	18	1	244	2,594.08
Final -NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	256	164	27	13	1	259	1,577.84
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	1017	688	43	27	1	384	3,069.80
Final -NOC for Temporary Shacks under Tourist Trade Act	15	649	437	28	17	1	553	2,320.20
Final -NOC for Scrap Yards	15	8	3	19	21	13	24	3,879.50
Final -NOC for Printing, Composing, Binding	15	15	10	21	16	6	68	5,533.34
Final -NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	-	0	-	-	-	-	0.00
Final -NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	39	24	47	22.50	1	461	2,435.49
Final -NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction.	15	944	765	22	17	1	234	1,812.27
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	81	52	29	16	1	290	2,438.40
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	202	120	34	19.50	1	267	4,930.40
Final -NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	16	12	20	11.50	1	50	38,196.39
Renewal-Application for Renewal of N.O.C. for Occupation of Building over 15 meter in height from the ground	15	3562	2429	42	29	1	457	150.00
Renewal-Application for Renewal of N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	1275	933	52	39	1	344	150.96
Renewal-Application for Renewal of NOC for Shipyards and Workshops	15	53	41	36	33	1	154	150.00
Renewal-Application for Renewal of NOC for Tank Farm of Petroleum Products	15	47	33	57	48	13	149	150.00
Renewal-Application for Renewal of NOC for POL dispensing outlet	15	24	18	44	35	9	111	150.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (High Hazard)	15	15	12	25	21.50	1	54	150.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (Moderate Hazard)	15	40	33	55	41	1	316	150.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (Low Hazard)	15	165	136	34	24	1	191	150.00
Renewal-Application for Renewal of NOC for public places	15	149	109	48	36	1	399	148.62
Renewal-Application for Renewal of NOC for Educational and Institutional places	15	342	263	48	37	1	287	150.00
Renewal-Application for Renewal of NOC for Steam engines and boilers to construct any factory workshop	15	56	50	29	21	1	120	150.00
Renewal-Application for Renewal of NOC for storage places of flammable and hazardous goods.	15	42	30	60	43.50	21	200	150.00
Renewal-Application for Renewal of NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	621	437	48	34	1	327	150.34
Renewal-Application for Renewal of NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	20	8	32	25	3	76	150.00
Renewal-Application for Renewal of NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	33	5	17	12	6	30	150.00
Renewal-Application for Renewal of NOC NOC for Flammable gas Godown/LPG Gas Godowns	15	33	21	41	27	5	197	150.00
Renewal-Application for Renewal of NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	96	71	62	43	1	353	150.00
Renewal-Application for Renewal of NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	142	119	36	24	1	318	150.00
Renewal-Application for Renewal of NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	418	328	33	21	1	378	151.83
Renewal-Application for Renewal of NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	397	308	31	16	1	468	153.41
Renewal-Application for Renewal of NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	496	399	31	19	1	420	152.26
Renewal-Application for Renewal of NOC for Video Cinema Houses	15	2	1	18	18	18	18	150.00
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	298	231	42	24	1	398	151.30
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	610	475	38	26	1	463	150.95
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	360	285	27	14	1	327	150.53
Renewal-Application for Renewal of NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	441	346	32	17	1	408	152.17
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	4387	3862	29	16	1	603	152.49
Renewal-Application for Renewal of NOC for Temporary Shacks under Tourist Trade Act	15	48	7	16	10	3	40	150.00
Renewal-Application for Renewal of NOC for Scrap Yards	15	6	4	23	24	7	35	150.00
Renewal-Application for Renewal of NOC for Printing, Composing, Binding	15	8	7	13	12	2	22	150.00
Renewal-Application for Renewal of NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	1	1	4	4	4	4	150.00
Renewal-Application for Renewal of NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	520	417	32	22	1	310	151.08
Renewal-Application for Renewal of NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction	15	59	20	25	20	1	94	150.00
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	137	110	29	10.50	1	295	150.00
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	1310	1145	33	18	1	409	149.87
Renewal-Application for Renewal of NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	255	193	40	31	1	200	150.00

Fire & Emergency

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Grant of permission for felling trees-(Form B)	15	72	1	103	103	103	103	600.00
Application for grant of permission for removal and disposal of trees - Form C	60	29	1	69	69	69	69	0.00

Forest

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Renewal/Extension of lease	-	-	-	-	-	-
Surrender of Plot	-	-	-	-	-	-
Sublease of plot	-	-	-	-	-	-
Transfer of Plot	-	-	-	-	-	-
Water	-	14	-	-	-	-
Land allotment/e-auction and payment gateway with India Industrial Land Bank (IILB) for Investor to apply for land and purchase land	-	-	-	-	-	-
Allotment of land in Industrial Area	-	-	-	-	-	-
Data of all land banks (vacant plots) in State Industrial estates(estate-wise)	-	-	-	-	-	-
Mortgage of Plot	30	-	-	-	-	-
Miscellaneous	-	-	-	-	-	-
Technical Clearance	-	34	-	-	-	-
Construction License	-	10	-	-	-	-
Occupancy Certificate	-	2	-	-	-	-
Grievance Redressal	-	-	-	-	-	-
Allotment Of Plot/Land in Industrial area	-	398	-	-	-	-

Goa Industrial Development Corporation

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Inprinciple Approval	21	186	0	-	-	-	-
Query Submission	7	3555	95	8	3	1	29
Application for Conversion of land (IPB-Sanad)	60	12	0	-	-	-	-

Goa Investment Promotion & Facilitation Board

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Umbrella Scheme	60	70	44	366	301	-	1259
Employment Subsidy Scheme	30	11	1	698	698	698	698
Interest Subsidy Scheme	15	4	0	-	-	-	-
Financial Incentives for Certification and Intellectual Property Rights and Reimbursement Scheme	15	2	0	-	-	-	-
Incentives to Encourage Purchases from Local Suppliers Scheme	15	1	0	-	-	-	-
Incentives to Industries for Training Prospectives Employees Scheme	15	-	0	-	-	-	-
Incentives for Green Investment Scheme	15	-	0	-	-	-	-
Capital Subsidy Scheme	15	23	0	-	-	-	-

Industries,Trade & Commerce

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Integrated Return	30	26686	7844	2	1	1	934	0.00
Amendment of License for contractor under contract Labour	15	384	286	46	25	1	445	32,316.96
Amendment of License for Contractor under inter-state migrant workmen	15	49	29	72	22	2	723	9,400.00
Amendment for Establishment Employing Contract Labour	15	2055	1735	29	16	1	958	1,753.52
Amendment for Establishment Employing Migrant Labour	15	244	214	34	16	1	548	1,996.26
Registration of shops and establishments	7	17784	11001	40	13	1	2527	2,449.67
Registration of contract labour	15	1018	293	94	48	1	1300	29,875.77
Licence for migrant workers	15	406	252	69	37.50	1	854	13,224.21
Building workers	15	629	408	161	63	1	1984	812.50
Licence for contract workers	15	1648	1061	75	40	1	1190	54,932.75
Registration of Motor Transport Undertaking	15	42	2	172	172	167	177	525.00
Registration of migrant labour	15	264	117	87	57	4	425	19,630.77
Renewal for Shops and Establishments	7	63346	55096	24	7	1	1985	2,741.54
Renewal for Licence of Contract Labour	15	6191	4930	60	25	1	1310	7,179.05
Renewal for Licence of Migrant Labour	15	679	519	60	21	1	1363	6,118.30
Renewal for Motor Transport	15	214	130	225	209	2	968	1,382.88

Labour & Employment

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Certificate for Verification of Weights & Measures and Its Renewal	30	-	0	-	-	-	-	0.00
Verification & Stamping of Weights & Measures	30	599	392	21	18	1	165	8,983.93
Application for License as Manufacturer of Weights or Measures under the metrology act	15	9	2	50	50	37	63	0.00
Application for License as Dealers of Weights or Measures under the metrology act	15	25	8	68	43	22	200	1,162.50
Application for License as Repairers of Weights or Measures under the metrology act	15	31	12	91	65	35	344	600.00
Application for Registration of manufacturers/packers/importers of packaged commodities	15	284	119	180	117	9	839	365.55
Application for Renewal of License as Manufactures of Weights or Measures under the metrology act	30	55	15	28	1	1	322	3,666.67
Application for Renewal of License as Dealers of Weights or Measures under the metrology act	30	221	60	20	1	1	305	1,478.33
Application for Renewal of License as Repairers of Weights or Measures under the metrology act	30	214	58	13	1	1	108	1,163.79

Legal Metrology

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Trade Licence	7	7721	3813	72	50	1	372	2,441.48

Municipal Administration

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
ODOP Products	-	-	0	-	-	-	-	0.00

One District One Product

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Renewal of Trade Establishment License	7	10	2	1	1	1	1	60.00

Panchayat

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Consent to establish (Air & Water Act)	90	11	2	1	.50	-	1	100.00
Consent to operate (Air & Water Act)	90	11	1	-	-	-	-	100.00
Consent to establish for residential complexes	90	2	1	-	-	-	-	100.00
Consent to operate for residential complexes	90	2	1	-	-	-	-	100.00
Consent to establish for restaurant/shacks/marriage hall	90	3	1	-	-	-	-	100.00
Consent to operate for restaurant/shacks/marriage hall	90	2	1	-	-	-	-	100.00
Consent to establish for fabrication	90	2	1	-	-	-	-	200.00
Consent to operate for fabrication	90	4	1	-	-	-	-	200.00
Authorization for E-waste disposal	45	1	0	-	-	-	-	0.00
Authorization for hazardous and other waste	45	2	1	-	-	-	-	100.00
Authorization for plastic waste management	45	1	0	-	-	-	-	0.00
Authorization for solid waste management	45	2	1	-	-	-	-	100.00
Authorisation for biomedical waste treatment	45	7	2	1	.50	-	1	100.00
Authorisation for construction and demolition	45	2	1	-	-	-	-	100.00
Registration for Refurbishers & Recyclers under Battery Waste Management Rules 2022	45	-	0	-	-	-	-	0.00

Pollution Control Board

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Sewerage Connection	-	4	2	1	1	1	1	1,600.00
Water Connection Application	30	2029	930	74	36	1	1226	24,453.67

Public Works Department

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Property Registration	-	-	0	-	-	-	-	0.00
Registration of Societies	-	1550	1009	3	2	1	42	966.25

Registration Department

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Conversion of Land (Sanad)	60	19898	5212	204	145	1	2076	3,04,364.33
Application for issuance of digitally signed survey plan	3	115801	62316	1	1	1	91	179.94

Revenue

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Application for Registration of Hotel/GuestHouse/Homestay/Bed and Breakfast	30	98931	26690	20	7	1	4786	9,174.54
Application for Registration/Renewal of Travel Agent	30	7347	2016	24	7	1	3143	4,724.40
Application for Registration of Event	30	4848	1502	6	5	1	65	63,617.00
Application for Registration/Renewal of Dealers	30	87	21	16	6	1	169	2,214.29
Application for Registration/Renewal of Watersports activities	30	43449	13391	16	10	1	1012	2,506.15
Application for Registration/Renewal of Photographers	30	1878	463	25	7	1	294	6,897.41
Application for Registration/Renewal of Tourist Guides	30	1221	369	7	2	1	216	1,426.07
Application for Registration/ Renewal of Online Tourist Service Provider	30	282	16	34	21	2	123	2,56,250.00
Application for Registration/ Renewal of Adventure Sports	30	180	34	30	15.50	2	84	17,205.88
Application for Registration of Private Shack	30	2634	570	28	20	1	155	40,997.27
Application for Registration/ Renewal of Spice Plantation	30	69	17	46	32	1	260	22,647.06
Application for Registration of Caravan	-	7	1	9	9	9	9	1.00

Tourism

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Completion order	15	891	6101	48	32	1	525	134.79
Technical Clearance	30	5192	40605	52	35	1	843	30,408.93

Town & Country Planning

Note: Click department name to view District wise list

Last updated on: 09-Dec-2025 12:00:00 AM

Act	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Inspections	Total Number of Inspections Completed	Average Time taken for completion of Inspection (Days)	Median Time Taken for Completion of Inspection (Days)	Minimum Time Taken for Completion of Inspection (Days)	Maximum Time Taken for Completion of Inspection (Days)	Average fees taken by department for the completion of entire process(Rs)
Factories Act 1948	NA	488	488	26	18	2	325	NA

Factories & Boilers

Act	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Inspections	Total Number of Inspections Completed	Average Time taken for completion of Inspection (Days)	Median Time Taken for Completion of Inspection (Days)	Minimum Time Taken for Completion of Inspection (Days)	Maximum Time Taken for Completion of Inspection (Days)	Average fees taken by department for the completion of entire process(Rs)
Equal Remuneration Act, 1976 and Equal Remuneration Rules 1976	NA	60	60	24	16	3	187	NA
Payment of Bonus Act, 1965 and the Rules thereunder	NA	98	98	25	16	2	212	NA
The Goa, Daman & Diu Labour Welfare Fund Act, 1986 and the Goa, Labour Welfare Fund Rules, 1990	NA	-	0	-	-	-	-	NA
Contract Labour (R&A) Act, 1970 and the Goa, Daman & Diu Contract Labour (R&A) Rules, 1972.	NA	30	30	38	24	2	212	NA
Child Labour (Prohibition & Regulation) Act, 1986 & Goa Child Child Labour (Prohibition & Regulation) Act, 1994	NA	17	17	16	11	5	43	NA
Payment of Wages Act, 1936 and the Goa Daman and Diu payment of Wages Rules, 1964	NA	141	141	23	16	2	212	NA
Motor Transport Workers Act, 1961 and the Goa , Daman and Diu Motor Transport Workers Rules, 1966	NA	5	5	32	7	5	111	NA
Goa, Daman & Diu Shops & Establishment Act, 1973 and the Goa, Daman & Diu Shops & Establishment Rules, 1975.	NA	92	92	15	10	3	59	NA
Maternity Benefit Act, 1961	NA	1	1	131	131	131	131	NA
Minimum Wages Act , 1948 & the Goa, Daman & Diu Minimum Wages Rules , 1975	NA	320	320	35	18.50	2	320	NA
Inter State Migrant Workmen (Regulation of Employment and Conditions of Service) Act, 1979 & the Goa, Daman & Diu Inter State Migrant Workmen (Regulations of Employment and Conditions of Service )Rule	NA	-	0	-	-	-	-	NA

Labour & Employment

Act	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Inspections	Total Number of Inspections Completed	Average Time taken for completion of Inspection (Days)	Median Time Taken for Completion of Inspection (Days)	Minimum Time Taken for Completion of Inspection (Days)	Maximum Time Taken for Completion of Inspection (Days)	Average fees taken by department for the completion of entire process(Rs)
Legal Metrology Act 2009- Renewal of License to Dealer in weighing and measuring instruments	NA	112	112	38	35	8	124	NA
Legal Metrology Act 2009- Renewal of License to manufacturer weighing and measuring instruments	NA	28	28	36	36	14	70	NA
Legal Metrology Act 2009 - Renewal of Licence to repairing/service of weighing and instruments	NA	109	109	34	33.50	13	69	NA

Legal Metrology

Note: Click department name to view District wise list

Last updated on: 09-Dec-2025 01:17:47 PM

Name of Service	Type of Grievance	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Register your grievance	Time bound delivery of service	-	592	325	140	70	1	908	NA
Register your grievance	Time bound delivery of service(Business Grievance)	7	101	67	112	78	2	721	NA
Register your grievance	Suggestions	-	52	51	5	1	1	91	NA
Register your grievance	General Public Grievance	-	7590	4825	164	57	1	2436	NA

Public Grievances

Note: Click department name to view District wise list

Last updated on: 27-Nov-2025 12:05:01 AM

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Kamdhenu Scheme Sudharit	15	-	-	-	-	-
Animal Registration for Pashupalan scheme	-	-	-	-	-	-
Dairy Equipment Scheme	-	-	-	-	-	-
Incentive under Perennial Fodder Cultivation	-	1	-	-	-	-
Scheme for Tribal & Scheduled Caste Families Dairy Kit	-	-	-	-	-	-
Gramshakti-Supply of Low Input Technology Poultry Birds to Rural Farmers(2018)	-	-	-	-	-	-
Varah Palan Scheme	-	-	-	-	-	-
Financial Assistance for Infrastructure of Poultry Farm(2018) Scheme	-	-	-	-	-	-
Gopal Ratna Award Scheme	-	-	-	-	-	-
Community Dairy Farming	-	-	-	-	-	-

Animal Husbandry & Veterinary Services

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Registration of Water-sports Vessels plying on the Beaches of Goa	-	-	0	-	-	-	-	0.00
Renewal of Water-sports Vessels plying on the Beaches of Goa	-	-	0	-	-	-	-	0.00

Captain of Ports

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Registration Cooperative societies	45	-	0	-	-	-	-	0.00

Cooperative Societies

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Application Under R&D Reimbursement Scheme	-	-	-	-	-	-
Land/Builtup Area Rebate Scheme	90	-	-	-	-	-
Lease Rental Subsidy Scheme	90	-	-	-	-	-
Capital Investment Subsidy Scheme	90	-	-	-	-	-
Registration & Stamp Duty Subsidy Scheme	90	-	-	-	-	-
Grant for incubation centers within educational institutes scheme	-	-	-	-	-	-
Interest Subsidy Reimbursement Scheme	-	-	-	-	-	-
Stamp Duty Reimbursement scheme	-	-	-	-	-	-
Trademark Reimbursement scheme	-	-	-	-	-	-
Technology Fellowship and Patent promotion scheme	-	-	-	-	-	-
Co Working Space/Incubators/Accelerators Subsidy scheme	-	-	-	-	-	-
Prior Approval on R&D Expenditure	-	-	-	-	-	-
Salary Reimbursement scheme	-	-	-	-	-	-
Seed Capital scheme	-	-	-	-	-	-
Skill Development Promotion scheme	-	-	-	-	-	-
IPR Reimbursement scheme	-	-	-	-	-	-
Power Subsidy Scheme	90	-	-	-	-	-
Solar Power Subsidy Scheme	90	-	-	-	-	-
Internet Subsidy Scheme	90	-	-	-	-	-
Salary Subsidy Scheme	90	-	-	-	-	-
Campus Recruitment Assistance	90	-	-	-	-	-
Patent Filing Reimbursement Scheme	90	-	-	-	-	-
Quality Certificate Reimbursement Scheme	90	-	-	-	-	-
Market Support Scheme for Smaller Business Units(PRE APPROVAL)	90	-	-	-	-	-
Market Support Scheme for Smaller Business Units(REIMBURSEMENT)	90	-	-	-	-	-
Performance Linked Grant Scheme for Smaller Business Units	90	-	-	-	-	-
Interest Subsidy for Smaller Business Units	90	-	-	-	-	-
Lease Rental Rebate Scheme for Goan Diaspora	90	-	-	-	-	-
Capital Investment Subsidy Scheme for Goan Diaspora	90	-	-	-	-	-
Special Incentive Allowance Scheme	90	-	-	-	-	-
Certification Program for Goan IT Professionals	90	-	-	-	-	-
Employee Training Program for IT Units	90	-	-	-	-	-
Reimbursement of Expenses for Startups Operating from Leased/Privately Owned Premises scheme	-	-	-	-	-	-
Skill Development Fee reimbursement scheme	-	-	-	-	-	-
Matching Grant scheme	-	-	-	-	-	-

Department of Information Technology, Electronics & Communications

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Order for water/electricity connection and Sanitary convenience	15	1	1	7	7	7	7
Licence for massage parlour/spa	45	1	0	-	-	-	-
Renewal of Licence for massage parlour/spa	45	-	0	-	-	-	-
Permit to operate ambulance van	15	1	0	-	-	-	-
Renewal of Permit to operate ambulance van	15	-	0	-	-	-	-

Directorate of Health Services

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
New Electricity Connection Low Tension	15	1	2	7	6.50	6	7	1,350.00

Electricity

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Licence for Wholesale of IMFL/FL/CL	37	-	-	-	-	-
Licence for Retail Sale of IMFL,CL & FL in Packed Bottles	37	-	-	-	-	-
Licence for Retail Sale of IMFL,CL & Fl for Consumption	37	-	-	-	-	-
Transfer of Ownership of Licences(Sale) (if owner is not alive)	37	-	-	-	-	-
Other Excise Services	37	-	-	-	-	-

Excise

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Factory Compliance Inspection	-	-	-	-	-	-
Annual Returns	30	-	-	-	-	-
Half Yearly Returns	30	1	-	-	-	-
Annual returns of accidents and dangerous occurance	30	1	-	-	-	-
Approval of Plans (Registered Factories)	90	-	-	-	-	-
Approval of Plans (Unregistered Factories)	90	1	-	-	-	-
Registration & grant of factory license	21	2	-	-	-	-
Renewal of factory license	21	-	-	-	-	-
Boiler registration application	30	2	-	-	-	-
Boiler Renewal Application	30	-	-	-	-	-
Amendment / Transfer of factory license	21	-	-	-	-	-

Factories & Boilers

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Initial -N.O.C. for Occupation of Building over 15 meter in height from the ground	15	6	0	-	-	-	-	0.00
Initial -N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	-	0	-	-	-	-	0.00
Initial -NOC for Shipyards and Workshops	15	-	0	-	-	-	-	0.00
Initial -NOC for Tank Farm of Petroleum Products	15	-	0	-	-	-	-	0.00
Initial -NOC for POL dispensing outlet	15	-	0	-	-	-	-	0.00
Initial -NOC for Godown and Warehouses (High Hazard)	15	-	0	-	-	-	-	0.00
Initial -NOC for Godown and Warehouses (Moderate Hazard)	15	-	0	-	-	-	-	0.00
Initial -NOC for Godown and Warehouses (Low Hazard)	15	-	0	-	-	-	-	0.00
Initial -NOC for public places	15	-	0	-	-	-	-	0.00
Initial -NOC for Educational and Institutional places	15	1	0	-	-	-	-	0.00
Initial -NOC for Steam engines and boilers to construct any factory workshop	15	-	0	-	-	-	-	0.00
Initial -NOC for storage places of flammable and hazardous goods.	15	-	0	-	-	-	-	0.00
Initial -NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00
Initial -NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	-	0	-	-	-	-	0.00
Initial -NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	-	0	-	-	-	-	0.00
Initial -NOC for Flammable gas Godown/LPG Gas Godowns	15	-	0	-	-	-	-	0.00
Initial -NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Initial -NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Initial -NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	-	0	-	-	-	-	0.00
Initial -NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	-	0	-	-	-	-	0.00
Initial -NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	-	0	-	-	-	-	0.00
Initial -NOC for Video Cinema Houses	15	-	0	-	-	-	-	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	-	0	-	-	-	-	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	-	0	-	-	-	-	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	-	0	-	-	-	-	0.00
Initial -NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	-	0	-	-	-	-	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	-	0	-	-	-	-	0.00
Initial -NOC for Temporary Shacks under Tourist Trade Act	15	2	0	-	-	-	-	0.00
Initial -NOC for Scrap Yards	15	-	0	-	-	-	-	0.00
Initial -NOC for Printing, Composing, Binding	15	-	0	-	-	-	-	0.00
Initial -NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	-	0	-	-	-	-	0.00
Initial -NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	1	0	-	-	-	-	0.00
Initial -NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction.	15	-	0	-	-	-	-	0.00
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	-	0	-	-	-	-	0.00
Initial -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	-	0	-	-	-	-	0.00
Initial -NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00
Final -N.O.C. for Occupation of Building over 15 meter in height from the ground	15	-	0	-	-	-	-	0.00
Final -N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	-	0	-	-	-	-	0.00
Final -NOC for Shipyards and Workshops	15	-	0	-	-	-	-	0.00
Final -NOC for Tank Farm of Petroleum Products	15	-	0	-	-	-	-	0.00
Final -NOC for POL dispensing outlet	15	-	0	-	-	-	-	0.00
Final -NOC for Godown and Warehouses (High Hazard)	15	-	0	-	-	-	-	0.00
Final -NOC for Godown and Warehouses (Moderate Hazard)	15	-	0	-	-	-	-	0.00
Final -NOC for Godown and Warehouses (Low Hazard)	15	-	0	-	-	-	-	0.00
Final -NOC for public places	15	-	0	-	-	-	-	0.00
Final -NOC for Educational and Institutional places	15	-	0	-	-	-	-	0.00
Final -NOC for Steam engines and boilers to construct any factory workshop	15	-	0	-	-	-	-	0.00
Final -NOC for storage places of flammable and hazardous goods.	15	-	0	-	-	-	-	0.00
Final -NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00
Final -NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	-	0	-	-	-	-	0.00
Final -NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	-	0	-	-	-	-	0.00
Final -NOC for Flammable gas Godown/LPG Gas Godowns	15	-	0	-	-	-	-	0.00
Final -NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Final -NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Final -NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	-	0	-	-	-	-	0.00
Final -NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	1	0	-	-	-	-	0.00
Final -NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	-	0	-	-	-	-	0.00
Final -NOC for Video Cinema Houses	15	-	0	-	-	-	-	0.00
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	10	4	2	1.50	1	3	5,154.18
Final -NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	-	0	-	-	-	-	0.00
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	-	0	-	-	-	-	0.00
Final -NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	-	0	-	-	-	-	0.00
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	-	0	-	-	-	-	0.00
Final -NOC for Temporary Shacks under Tourist Trade Act	15	-	0	-	-	-	-	0.00
Final -NOC for Scrap Yards	15	-	0	-	-	-	-	0.00
Final -NOC for Printing, Composing, Binding	15	-	0	-	-	-	-	0.00
Final -NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	-	0	-	-	-	-	0.00
Final -NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	-	0	-	-	-	-	0.00
Final -NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction.	15	-	0	-	-	-	-	0.00
Final -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	-	0	-	-	-	-	0.00
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	-	0	-	-	-	-	0.00
Final -NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of N.O.C. for Occupation of Building over 15 meter in height from the ground	15	12	0	-	-	-	-	0.00
Renewal-Application for Renewal of N.O.C. for Factories and Establishments, where electrical motor capacity exceeds 5 H.P. and above	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Shipyards and Workshops	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Tank Farm of Petroleum Products	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for POL dispensing outlet	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (High Hazard)	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (Moderate Hazard)	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Godown and Warehouses (Low Hazard)	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for public places	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Educational and Institutional places	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Steam engines and boilers to construct any factory workshop	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for storage places of flammable and hazardous goods.	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Storing and/or selling of Fire Works more than 25 kgs. And up to 50 Kgs.	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Storing and/or selling of Fire Works upto 25 kgs.	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC NOC for Flammable gas Godown/LPG Gas Godowns	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Non-dangerous petroleum upto 8,000 ltrs. And LPG/LNG upto 300 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Non-dangerous petroleum upto 5,000 ltrs. And LPG/LNG upto 200 kgs. for commercial activities	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Storage and use of LPG upto 50 kgs. for commercial activities.	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Shops and Establishments falling under the jurisdiction of Village Panchayats	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Shops and Establishments not covered by the Village Panchayat jurisdiction	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Video Cinema Houses	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 50 persons	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	3	2	15	15	8	22	150.00
Renewal-Application for Renewal of NOC for Temporary Shacks under Tourist Trade Act	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Scrap Yards	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Printing, Composing, Binding	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Storing, Dumping, Curing, cleanmsing etc. of Cycle tyres and tubes above 500	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Storage and use of LPG upto 100 kgs for commercial activities within their Muncipal and Panchayat jurisdiction	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Temporary shacks under Tourist Trade Act covered under the Village Panchayat Jurisdiction	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 75 persons	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	-	0	-	-	-	-	0.00
Renewal-Application for Renewal of NOC for Hotel 5 starred and Above Category as per National Building Code of India 2005	15	-	0	-	-	-	-	0.00

Fire & Emergency

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Inprinciple Approval	21	4	0	-	-	-	-	0.00
Query Submission	7	4	0	-	-	-	-	0.00

Goa Investment Promotion & Facilitation Board

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Umbrella Scheme	60	-	-	-	-	-
Employment Subsidy Scheme	30	-	-	-	-	-
Interest Subsidy Scheme	15	-	-	-	-	-
Financial Incentives for Certification and Intellectual Property Rights and Reimbursement Scheme	15	-	-	-	-	-
Incentives to Encourage Purchases from Local Suppliers Scheme	15	-	-	-	-	-
Incentives to Industries for Training Prospectives Employees Scheme	15	-	-	-	-	-
Incentives for Green Investment Scheme	15	-	-	-	-	-
Capital Subsidy Scheme	15	-	-	-	-	-

Industries,Trade & Commerce

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Integrated Return	30	-	0	-	-	-	-	0.00
Labour Compliance Inspection	-	-	0	-	-	-	-	0.00
Amendment of License for contractor under contract Labour	15	-	0	-	-	-	-	0.00
Amendment of License for Contractor under inter-state migrant workmen	15	-	0	-	-	-	-	0.00
Amendment for Establishment Employing Contract Labour	15	-	0	-	-	-	-	0.00
Amendment for Establishment Employing Migrant Labour	15	-	0	-	-	-	-	0.00
Registration of shops and establishments	7	21	1	3	3	3	3	4,001.00
Registration of contract labour	15	1	0	-	-	-	-	0.00
Licence for migrant workers	15	-	0	-	-	-	-	0.00
Building workers	15	-	0	-	-	-	-	0.00
Licence for contract workers	15	-	0	-	-	-	-	0.00
Registration of Motor Transport Undertaking	15	1	0	-	-	-	-	0.00
Registration of migrant labour	15	1	0	-	-	-	-	0.00
Renewal for Shops and Establishments	7	2	1	2	2	2	2	1,650.00
Renewal for Licence of Contract Labour	15	-	0	-	-	-	-	0.00
Renewal for Licence of Migrant Labour	15	-	0	-	-	-	-	0.00
Renewal for Motor Transport	15	-	0	-	-	-	-	0.00

Labour & Employment

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Legal Metrology Compliance Inspection	-	-	-	-	-	-
Certificate for Verification of Weights & Measures and Its Renewal	30	-	-	-	-	-
Application for License as Manufacturer of Weights or Measures under the metrology act	15	-	-	-	-	-
Application for License as Dealers of Weights or Measures under the metrology act	15	-	-	-	-	-
Application for License as Repairers of Weights or Measures under the metrology act	15	-	-	-	-	-
Application for Registration of manufacturers/packers/importers of packaged commodities	15	-	-	-	-	-
Application for Renewal of License as Manufactures of Weights or Measures under the metrology act	30	-	-	-	-	-
Application for Renewal of License as Dealers of Weights or Measures under the metrology act	30	-	-	-	-	-
Application for Renewal of License as Repairers of Weights or Measures under the metrology act	30	-	-	-	-	-

Legal Metrology

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Trade Licence	7	-	0	-	-	-	-	0.00

Municipal Administration

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Consent to establish (Air & Water Act)	90	-	-	-	-	-
Consent to operate (Air & Water Act)	90	-	-	-	-	-
Authorization for E-waste disposal	45	-	-	-	-	-
Authorization for hazardous and other waste	45	-	-	-	-	-
Authorization for plastic waste management	45	-	-	-	-	-
Authorization for solid waste management	45	-	-	-	-	-
Authorisation for biomedical waste treatment	45	-	-	-	-	-
Authorisation for construction and demolition	45	-	-	-	-	-
Registration for Refurbishers & Recyclers under Battery Waste Management Rules 2022	45	-	-	-	-	-

Pollution Control Board

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Water Connection Application	30	7	0	-	-	-	-	0.00

Public Works Department

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Conversion of Land (Sanad)	60	1	1	119	119	119	119	74,970.00
Application for issuance of digitally signed survey plan	3	21	12	1	1	1	1	180.00

Revenue

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Application for Registration of Hotel/GuestHouse/Homestay/Bed and Breakfast	30	-	-	-	-	-
Application for Registration/Renewal of Travel Agent	30	-	-	-	-	-
Application for Registration of Event	30	-	-	-	-	-
Application for Registration/Renewal of Dealers	30	-	-	-	-	-
Application for Registration/Renewal of Watersports activities	30	-	-	-	-	-
Application for Registration/Renewal of Photographers	30	-	-	-	-	-
Application for Registration/Renewal of Tourist Guides	30	-	-	-	-	-
Application for Registration/ Renewal of Online Tourist Service Provider	30	-	-	-	-	-
Application for Registration/ Renewal of Adventure Sports	30	-	-	-	-	-
Application for Registration of Private Shack	30	-	-	-	-	-
Application for Registration/ Renewal of Spice Plantation	30	-	-	-	-	-
Application for Registration of Caravan	-	2	-	-	-	-

Tourism

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Completion order	15	-	0	-	-	-	-	0.00
Technical Clearance	30	-	0	-	-	-	-	0.00

Town & Country Planning

Note: Click department name to view District wise list

Last updated on: 09-Dec-2025 05:00:37 AM

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)
Application Under R&D Reimbursement Scheme	-	-	0	-	-	-	-
Land/Builtup Area Rebate Scheme	90	2	0	-	-	-	-
Lease Rental Subsidy Scheme	90	10	0	-	-	-	-
Capital Investment Subsidy Scheme	90	2	0	-	-	-	-
Registration & Stamp Duty Subsidy Scheme	90	1	0	-	-	-	-
Registration of Startup	21	376	260	119	90	1	903
Grant for incubation centers within educational institutes scheme	-	1	0	-	-	-	-
Interest Subsidy Reimbursement Scheme	-	4	2	493	493	345	641
Stamp Duty Reimbursement scheme	-	-	0	-	-	-	-
Trademark Reimbursement scheme	-	6	2	511	510.50	412	609
Technology Fellowship and Patent promotion scheme	-	-	0	-	-	-	-
Co Working Space/Incubators/Accelerators Subsidy scheme	-	43	13	417	380	169	761
Prior Approval on R&D Expenditure	-	1	0	-	-	-	-
Salary Reimbursement scheme	-	100	51	667	604	122	1355
Seed Capital scheme	-	119	32	320	339.50	108	662
Skill Development Promotion scheme	-	-	0	-	-	-	-
IPR Reimbursement scheme	-	9	1	278	278	278	278
Power Subsidy Scheme	90	4	0	-	-	-	-
Solar Power Subsidy Scheme	90	-	0	-	-	-	-
Internet Subsidy Scheme	90	17	0	-	-	-	-
Salary Subsidy Scheme	90	16	1	266	266	266	266
Campus Recruitment Assistance	90	2	0	-	-	-	-
Patent Filing Reimbursement Scheme	90	1	0	-	-	-	-
Quality Certificate Reimbursement Scheme	90	3	0	-	-	-	-
Market Support Scheme for Smaller Business Units(PRE APPROVAL)	90	-	0	-	-	-	-
Market Support Scheme for Smaller Business Units(REIMBURSEMENT)	90	-	0	-	-	-	-
Performance Linked Grant Scheme for Smaller Business Units	90	-	0	-	-	-	-
Interest Subsidy for Smaller Business Units	90	1	0	-	-	-	-
Lease Rental Rebate Scheme for Goan Diaspora	90	-	0	-	-	-	-
Capital Investment Subsidy Scheme for Goan Diaspora	90	-	0	-	-	-	-
Special Incentive Allowance Scheme	90	-	0	-	-	-	-
Certification Program for Goan IT Professionals	90	7	0	-	-	-	-
Employee Training Program for IT Units	90	-	0	-	-	-	-
Reimbursement of Expenses for Startups Operating from Leased/Privately Owned Premises scheme	-	54	20	639	551	109	1833
Skill Development Fee reimbursement scheme	-	-	0	-	-	-	-
Matching Grant scheme	-	-	0	-	-	-	-

Department of Information Technology, Electronics & Communications

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Financial Assistance for Purchase of Fisheries Requisites (Gill Net with Accessories)	-	524	363	158	112	1	563	0.00
Financial Assistance for the Purchase/Construction of New FRP/Wooden Craft for Traditional Fishermen	-	236	179	118	97	1	473	0.00

Directorate of Fisheries

Name of Service	Time limit prescribed as per Goa(Right of citizens to Time-bound Delivery of public Services) Act 2013 (Days)	Total Number of Applications received	Total number of applications approved	Average Time taken to obtain approval (days)	Median time to obtain approval (days)	Minimum time taken to obtain Approval (days)	Maximum time taken to obtain approval (days)	Average fees taken by department for the completion of entire process(Rs)
Application for Registration of Hotel/GuestHouse/Homestay/Bed and Breakfast	30	98931	26690	20	7	1	4786	9,174.54
Application for Registration/Renewal of Travel Agent	30	7347	2016	24	7	1	3143	4,724.40
Application for Registration of Event	30	4848	1502	6	5	1	65	63,617.00
Application for Registration/Renewal of Dealers	30	87	21	16	6	1	169	2,214.29
Application for Registration/Renewal of Watersports activities	30	43449	13391	16	10	1	1012	2,506.15
Application for Registration/Renewal of Photographers	30	1878	463	25	7	1	294	6,897.41
Application for Registration/Renewal of Tourist Guides	30	1221	369	7	2	1	216	1,426.07
Application for Registration/ Renewal of Online Tourist Service Provider	30	282	16	34	21	2	123	2,56,250.00
Application for Registration/ Renewal of Adventure Sports	30	180	34	30	15.50	2	84	17,205.88
Application for Registration of Private Shack	30	2634	570	28	20	1	155	40,997.27
Application for Registration/ Renewal of Spice Plantation	30	69	17	46	32	1	260	22,647.06
Application for Registration of Caravan	-	7	1	9	9	9	9	1.00

Tourism

Last updated on: 09-Dec-2025 01:18:43 PM

Factories & Boilers

Fire & Emergency

Last updated on: 09-Dec-2025 12:00:00 AM

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	6	0	-	-	-	-

Commercial Taxes

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Registration Cooperative societies	45	1	0	-	-	-	-

Cooperative Societies

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Registration of Startup	21	2	0	-	-	-	-
Others	7	7	0	-	-	-	-

Department of Information Technology, Electronics & Communications

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	7	0	-	-	-	-

Directorate of Agriculture

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	5	0	-	-	-	-

Directorate of Food and Drugs Administration

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Deen Dayal Swasthya Seva Yojana New Enrollment	-	89	4	16	13	7	29
Deen Dayal Swasthya Seva Yojana Renewal	-	232	1	21	21	21	21
NOC from Sanitation point of view for occupancy certificate	15	16	0	-	-	-	-
Order for water/electricity connection and Sanitary convenience	15	5	0	-	-	-	-
Permit to operate ambulance van	15	1	0	-	-	-	-
NOC from Sanitation point of view for establishment of commercial/industrial and other establishment	15	15	1	13	13	13	13
NOC from Sanitation point of view for proposed construction	15	19	1	9	9	9	9
Renewal of Clinical Establishment	-	2	0	-	-	-	-
Others	7	30	1	8	8	8	8

Directorate of Health Services

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	67	1	16	16	16	16

Directorate of Settlement and Land Records

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	2	-	-	-	-
Application for ITI Admission	30	5	-	-	-	-
Application for Enrollment Form	30	1	-	-	-	-

Directorate Of Skill Development And Entrepreneurship

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Online Payment	7	1	0	-	-	-	-
Others	7	1	0	-	-	-	-

EDC Ltd

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Inspection and certification of DG Set	30	5	1	2	2	2	2
Renewal of cinema license	30	3	0	-	-	-	-
Others	7	1	0	-	-	-	-

Electrical Inspectorate

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Electricity bill payment	-	34	1	3	3	3	3
New Electricity Connection High Tension	15	3	1	12	12	12	12
Load Change	40	1	0	-	-	-	-
New Electricity Connection Low Tension Temporary	15	5	2	5	5	5	5
New Electricity Connection Low Tension	15	12	3	11	11	11	11
Others	7	27	1	29	29	29	29

Electricity

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Licence for Retail Sale of IMFL,CL & FL in Packed Bottles	37	4	1	13	13	13	13
Licence for Retail Sale of IMFL,CL & Fl for Consumption	37	3	0	-	-	-	-
Other Excise Services	37	1	0	-	-	-	-
Extension of NOCs/Permits	-	1	0	-	-	-	-

Excise

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Renewal of factory license	21	1	-	-	-	-
Amendment / Transfer of factory license	21	1	-	-	-	-
Others	7	6	-	-	-	-

Factories & Boilers

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Initial -NOC for Godown and Warehouses (Low Hazard)	15	1	0	-	-	-	-
Initial -NOC for Steam engines and boilers to construct any factory workshop	15	1	1	1	1	1	1
Initial -NOC for Hotel under 3 & 4 starred Category as per National Building Code of India 2005	15	2	0	-	-	-	-
Initial -NOC for Flammable gas Godown/LPG Gas Godowns	15	1	0	-	-	-	-
Initial -NOC for Restaurants and bakeries, eating house where the seating capacity does not exceed 100 persons	15	1	0	-	-	-	-
Initial -NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	1	0	-	-	-	-
Initial -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	2	0	-	-	-	-
Initial -NOC for Temporary Shacks under Tourist Trade Act	15	1	0	-	-	-	-
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 15 rooms	15	1	0	-	-	-	-
Final -NOC for Lodging Houses and Hotels under non-classified category less than 15 mtrs. in height having upto 25 rooms	15	1	0	-	-	-	-
Renewal-Application for Renewal of NOC for Lodging Houses and Hotels under non-classified category less than Fifteen meters in height having upto 40 rooms	15	1	0	-	-	-	-
Renewal-Application for Renewal of NOC for Restaurants and eating house where the seating capacity does not exceed 20 persons.	15	1	0	-	-	-	-
Renewal-Application for Renewal of NOC	15	1	0	-	-	-	-
Incident reporting-Issue of Fire Report where loss of property is more than Rs.1.00 Lakhs but less than 5.00 Lakhs	-	1	0	-	-	-	-
Incident reporting-Issue of Fire Report where loss of property is above Rs.20.00 Lakhs	-	1	0	-	-	-	-
Incident reporting-Application for Issue of Fire/Incident report	-	3	0	-	-	-	-
Others	7	3	1	22	22	22	22

Fire & Emergency

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Registration for bird festival	30	4	3	1	1	1	1
Registration of commercial Tree plantation on private land	-	1	0	-	-	-	-
Grant of permission for felling trees-(Form B)	15	3	2	13	13	8	18
Application for grant of permission for removal and disposal of trees - Form C	60	2	1	18	18	18	18
Others	7	3	0	-	-	-	-

Forest

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
General	-	341	5	5	4	1	11

General

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	4	0	-	-	-	-

Goa Coastal Zone Management Authority

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Document Repository Individual Service	-	1	-	-	-	-
Document Repository company service	-	1	-	-	-	-
Others	7	21	-	-	-	-

Goa Electronics Ltd

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Renewal/Extension of lease	-	1	-	-	-	-
Change in name, product, constitution of allottee	-	1	-	-	-	-
Sublease of plot	-	1	-	-	-	-
Transfer of Plot	-	1	-	-	-	-
Issuance of NOC for power connection	-	1	-	-	-	-
Issuance of NOC for road cutting	-	1	-	-	-	-
Lease Rent Payment	-	2	-	-	-	-
Water bill Payment Service	-	3	-	-	-	-
House tax Payment Service	-	2	-	-	-	-
Miscellaneous	-	1	-	-	-	-
Application for allotment of plot/land under industrial category	-	9	-	-	-	-
Application for water connection	-	2	-	-	-	-
Others	7	2	-	-	-	-

Goa Industrial Development Corporation

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Inprinciple Approval	21	6	1	1	1	1	1
Query Submission	7	26	17	3	1	1	24
Incentives & Schemes	7	2	0	-	-	-	-
Fee Refund Status	7	1	0	-	-	-	-
Application for Conversion of land (IPB-Sanad)	60	3	0	-	-	-	-
Others	7	6	0	-	-	-	-

Goa Investment Promotion & Facilitation Board

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Noc to return to Goa from foreign countries.	-	4	0	-	-	-	-
Others	7	31	1	1	1	1	1

Home

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Capital Subsidy Scheme	15	1	0	-	-	-	-
Others	7	4	0	-	-	-	-

Industries,Trade & Commerce

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
L & E Card	1	299	13	6	3	1	26
Integrated Return	30	2	0	-	-	-	-
Labour Compliance Inspection	-	3	0	-	-	-	-
Amendment of shops and establishments	30	12	1	24	24	24	24
Amendment of License for contractor under contract Labour	15	3	1	9	9	9	9
Amendment of License for Contractor under inter-state migrant workmen	15	1	0	-	-	-	-
Amendment for Establishment Employing Contract Labour	15	3	0	-	-	-	-
Amendment for Establishment Employing Migrant Labour	15	1	0	-	-	-	-
Notification of Vacancies( under Employment Exchange CNV Act 1959)	30	4	0	-	-	-	-
Retrenchment from Job	-	2	0	-	-	-	-
List of available Vacancies	30	11	0	-	-	-	-
Placement of Notified Vacancy	30	2	0	-	-	-	-
Contribution by employer and employee (Form A)	30	7	0	-	-	-	-
Registration of shops and establishments	7	39	2	2	2	1	3
Registration of contract labour	15	2	0	-	-	-	-
Licence for migrant workers	15	2	0	-	-	-	-
Building workers	15	3	0	-	-	-	-
Licence for contract workers	15	1	0	-	-	-	-
Registration of migrant labour	15	1	1	20	20	20	20
Renewal for Shops and Establishments	7	67	5	9	10	1	21
Renewal for Licence of Contract Labour	15	3	0	-	-	-	-
Renewal for Licence of Migrant Labour	15	2	1	5	5	5	5
Renewal for Motor Transport	15	2	0	-	-	-	-
Application for acknowledgement to Advertise for recuirtment or conduct/participate in job fair	30	1	0	-	-	-	-
Others	7	47	2	11	10.50	1	20

Labour & Employment

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Verification & Stamping of Weights & Measures	30	1	0	-	-	-	-
Others	7	3	0	-	-	-	-

Legal Metrology

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Trade Licence	7	6	-	-	-	-
Single application for Trade Licence and Labour	-	1	-	-	-	-
Others	7	26	-	-	-	-

Municipal Administration

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	45	1	6	6	6	6
Registration of Trade Establishment License	-	2	0	-	-	-	-
Issuance of Residence Certificate	2	4	0	-	-	-	-
Issuance of Income Certificate	2	1	0	-	-	-	-

Panchayat

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	2	0	-	-	-	-

PDA

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	1	-	-	-	-
Consent to operate (Air & Water Act)	90	1	-	-	-	-
Consent to operate for residential complexes	90	1	-	-	-	-
Authorization for hazardous and other waste	45	1	-	-	-	-
Compliance Inspection	-	1	-	-	-	-

Pollution Control Board

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	14	0	-	-	-	-
Water Bill Payment	-	26	0	-	-	-	-
Registration of Contractors for works and services	-	1	0	-	-	-	-
Sewerage Connection	-	1	0	-	-	-	-
Noc for Road Cutting	30	2	0	-	-	-	-
Water Connection Application	30	7	2	6	5.50	5	6

Public Works Department

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	48	1	24	24	24	24
Birth Certificate(1914-1970)	-	136	5	17	14	10	27
Death Certificate(1914-1970)	-	13	1	1	1	1	1
Correction in Birth Certificate	-	13	0	-	-	-	-
Marriage Certificate (1914- 2010)	-	40	2	14	13.50	1	26
Nil-Encumbrance Certificate	-	5	0	-	-	-	-
Registration of Societies	-	2	1	1	1	1	1
Property Registration - Grievance	-	3	0	-	-	-	-

Registration Department

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	52	2	11	11	10	12
Application for Sound Permission-North Goa	5	1	0	-	-	-	-
Application for Sound Permission-South Goa	5	5	0	-	-	-	-
Application for obtaining Matriz-North Goa	3	7	0	-	-	-	-
Application for obtaining Matriz-South Goa	3	4	0	-	-	-	-
Application for Matriz Certificate	3	15	0	-	-	-	-
Application for Domicile Certificate -North Goa	5	5	0	-	-	-	-
Application for Domicile Certificate -South Goa	5	11	0	-	-	-	-
Application for Domicile Certificate	5	8	0	-	-	-	-
Application for Natural Calamity	15	1	1	1	1	1	1
Application for Residence Certificate-North Goa	5	197	12	9	8	1	23
Application for Residence Certificate-South Goa	5	204	4	6	3.50	1	15
Application for Residence Certificate	5	171	5	8	7	1	20
Application for Caste Certificate-North Goa	10	56	0	-	-	-	-
Application for Caste Certificate-South Goa	10	22	3	10	13	5	13
Application for Caste Certificate	10	44	1	4	4	4	4
Application for Income Certificate under Mediclaim/Griha Aadhar/EWS- North Goa	1	42	1	4	4	4	4
Application for Income Certificate under Mediclaim/Griha Aadhar/EWS- South Goa	1	22	1	13	13	13	13
Application for Income Certificate	1	33	0	-	-	-	-
Application for Divergence Certificate-North Goa	5	31	4	14	14.50	6	19
Application for Divergence Certificate-South Goa	5	32	1	17	17	17	17
Application for Divergence Certificate	5	14	1	17	17	17	17
Single Window for Partition of Land-South Goa	-	6	0	-	-	-	-
Conversion of Land (Sanad)	60	10	0	-	-	-	-
Conversion of Land (Sanad)	60	13	0	-	-	-	-
Property / Land Information (Record of Rights/ Registration / Property Tax)	12	16	0	-	-	-	-
Travel Permit	-	4	0	-	-	-	-
Application for issuance of digitally signed survey plan	3	95	0	-	-	-	-
Form D	-	3	0	-	-	-	-
Form I and XIV	-	29	1	7	7	7	7
Form I and XIV	-	2	1	1	1	1	1
Application for Mutation of Land(North)	-	7	0	-	-	-	-
Application for Mutation of Land(South)	-	3	0	-	-	-	-
Property Register	-	3	0	-	-	-	-
Ex-gratia assistance for deceased by CoVID	-	1	0	-	-	-	-
Application for Caste Certificate Renewal OBC	10	14	1	4	4	4	4

Revenue

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	2	0	-	-	-	-

River Navigation

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	1	0	-	-	-	-

Solid Waste Management Corp

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	14	1	5	5	5	5
Application for Commencement of Hospitality Business	30	1	0	-	-	-	-
Application for Registration of Hotel/GuestHouse/Homestay/Bed and Breakfast	30	116	0	-	-	-	-
Application for Registration/Renewal of Travel Agent	30	4	0	-	-	-	-
Application for Registration of Event	30	1	0	-	-	-	-
Application for Registration/Renewal of Watersports activities	30	2	1	4	4	4	4
FORM XI - Statistics Proforma (TIME)	-	6	0	-	-	-	-
Application for Registration/Renewal of Photographers	30	1	0	-	-	-	-
Application for Registration/ Renewal of Online Tourist Service Provider	30	3	0	-	-	-	-
Registration of Government Shack	30	1	0	-	-	-	-

Tourism

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	36	0	-	-	-	-

Tourism Corp

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	13	0	-	-	-	-
Certificate of Land Use	-	5	0	-	-	-	-
Issuance Of Zoning Certificate	-	86	8	13	16	2	18
Application for NOC under 49(6) of TCP Act	-	7	0	-	-	-	-

Town & Country Planning

Services	Time limit prescribed as per Public Service Guarantees Act	Total number of queries received	Total number of queries responded	Average time taken to respond to queries	Median time taken to respond to queries	Minimum time taken to respond to queries	Maximum time taken to respond to queries
Others	7	19	1	21	21	21	21

Water Resources Department

Department	Total number of Acts	Act Rule	Criminal punishment section number	Applicable to Business/Citizen/Both
Agriculture	2	The Goa Fruit and Ornamental Plant Nurseries (Regulation) Act, 1995	Section 15: Penalties	Citizen
Agriculture	2	The Goa, Daman and Diu Plant Diseases and Pests Act, 1976	Section 10: Contraventions of directions issued	Citizen
Animal Husbandry	1	The Goa, Daman and Diu Diseases of Animals Act, 1974	Section 28: Penalties	Citizen
		The Goa, Daman and Diu Diseases of Animals Act, 1974	Section 29: Penalty for placing carcass of infective animal in river, etc	Citizen
		The Goa, Daman and Diu Diseases of Animals Act, 1974	Section 30, Clause 1: Penalty for vexatious entry, inspection and seizure	Citizen
Captain of Ports	2	The Goa, Daman and Din Inland Vessels Registration Rules, 1965	Section 20: Penalties	Both
Captain of Ports	2	The Inland Steam Vessels (Construction and Survey) Rules, 1965	Section 44: Penalty	Both
Cooperation	1	The Goa Co-operative Societies Act, 2001	Chapter XIV, Section 123A	Citizen
DHS	2	The Goa Medical Practitioners Act, 2004 & Rules, 2011	Section 15: Penalty	Business
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 40	Both
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 50E	Both
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 71	Citizen
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 87F	Citizen
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 94A	Citizen
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 111	Citizen
		The Goa, Daman and Diu Public Health Act 1985 & Rules	Section 16	Citizen
DMA	2	Goa Municipal Act 1968	Section 270	Citizen
		Goa Municipal Act 1968	Section 276	Citizen
		The City of Panaji Corporation Act 2002	Section 320	Citizen
		The City of Panaji Corporation Act 2002	Section 320	Citizen
		The City of Panaji Corporation Act 2002	Section 397	Citizen
DoIT	1	The Goa Information Technology Development Act, 2007	Section 50(1)	Citizen
DoIT	1	The Goa Information Technology Development Act, 2007	Section 50(2)	Citizen
Education	1	The School Education Act 1984	Section 4	Citizen
		The School Education Act 1984	Section 19	Citizen
		The School Education Act 1984	Section 23	Citizen
ESG	1	The Goa (Regulation of Film Shooting) Bill, 2021	Section 7	Business
Excise	1	The Goa Excise Duty Act & Rules, 1964	Section 30	Business
		The Goa Excise Duty Act & Rules, 1964	Section 31	Business
		The Goa Excise Duty Act & Rules, 1964	Section 34	Business
GIDC	1	Goa Industrial Development Act 1965	Section 47	Business
		Goa Industrial Development Act 1965	Section 49(1)	Business
		Goa Industrial Development Act 1965	Section 49(2)	Business
Higher Education	1	The Goa Education Development Corporation Act, 2003	Section 50(1)	Both
Higher Education	1	The Goa Education Development Corporation Act, 2003	Section 50(2)	Both
Labour	2	The Contract Labour Act 1970	Section 22(1)	Business
		The Contract Labour Act 1970	Section 22(2)	Business
		The Contract Labour Act 1970	Section 24	Business
		The Labour Welfare Fund Act 1986	Section 26	Business
		The Labour Welfare Fund Act 1986	Section 27	Business
		The Labour Welfare Fund Act 1986	Section 29	Business
PWD	1	The Goa Provision of Water Supply Act 2003	Section 6	Citizen
PWD	1	The Goa Provision of Water Supply Act 2003	Section 6	Citizen
Revenue	1	The Goa Buildings (Lease, Rent, Eviction) Act 1968	Section 54	Citizen
River Navigation	1	The Goa Ferries Act 1990	Section 10	Citizen
TCP	2	Goa Town & Country Planning Act 1974	Section 17A	Business
		Goa Town & Country Planning Act 1974	Section 110	Business
		Goa Town & Country Planning Act 1974	Section 115	Business
		Goa Town & Country Planning Act 1974	Section 123	Business
		The Goa Tax Infrastructure Act 2009	Section 7	Business
Tourism	2	The Registration of Tourist Trade Act 1982	Section 26	Citizen
		The Registration of Tourist Trade Act 1982	Section 27	Citizen
		The Registration of Tourist Trade Act 1982	Section 28	Citizen
		The Goa Tourist Places Act 2001	Section 10	Business
WRD	4	The Goa Tillari Irrigation Development Act 1999	Section 57	Citizen
		The Goa Ground Water Regulation Act 2002	Section 17B	Citizen
		The Goa Irrigation Act 1973	Section 84	Citizen
		The Goa Irrigation Act 1973	Section 84(vi,ix,x)	Citizen
		The Goa Command Area Development Act 1997	Section 35	Citizen